In the first installment of our recent Global C-suite Study, we spoke in person with 4,183 top executives covering more than 20 industries to find out how CxOs are earning the loyalty of digitally enfranchised customers and citizens.1 In this report we delve more deeply into what the 1,656 CIOs we interviewed are doing to help their enterprises become more “customer-activated.”
Case Study – Pacific Life Insurance Company: In order to continue providing its customers with top notch services, Pacific Life needed a solution that could enable greater visibility into its data. With no business intelligence solution in place, Pacific Life lacked visibility into data and was unable to identify ways to improve business processes. Pacific Life deployed QlikView to Sales, Marketing and Product Design, demonstrating to senior level executives that data analytics would have a large impact on the company’s offerings.
Bank Leumi was the first company in Israel to adopt a comprehensive, automated, intelligent self-service solution into its customer service strategy. The bank’s KANA IQ deployment is a complete success by every measure with training cost savings of 66 percent, 17 percent call avoidance and a great many other benefits.
Apptio Technology Business Management (TBM) software is a suite of cloud applications that give IT leaders the facts they need to make faster decisions, improve efficiency and communicate business value. By providing a purpose-built management system for IT, we connect IT spending with business priorities so you can choose to do more of what your business needs and less of what’s no longer important. With Apptio’s software, you can foster a fact-driven, business-focused technology organization.
There is no doubt that the risk of cyber attack is growing rapidly as online criminals become more adept. They have the potential to damage national economies and radically undermine an organization’s growth, innovation, competitive advantage and reputation. The World Economic Forum says that cyber attacks are an enormous risk for major institutions but it adds that improved cyber security could save the world economy trillions of dollars. We carried out a major piece of research to explore how organizations in North America are preparing for this new era of digital criminality.
Cloud computing is being rapidly adopted by the financial services industry. By evolving existing IT infrastructures to include cloud capabilities, financial institutions are positioned to achieve significant operational and cost benefits in the delivery of services. To successfully make the transition to this new computing model, NetApp is leading the way with proven technologies to deliver the storage capabilities that will power cloud infrastructures both now and in the future.
As long as global computer networks have existed, so have malicious user’s intent on exploiting vulnerabilities. Early evolutions of threats to computer networks involved self-propagating code. Advancements over time in anti-virus technology signiﬁcantly reduced this automated risk. More recently, a new class of threats, intent on the compromise of data for economic or military advancement, emerged as the largest element of risk facing some industries.
This paper will define some of the technologies that are driving this communications evolution, as well as highlight the way IP trading turret communications solutions are changing the way business is done on the trading floor.
Unmanaged, uncategorized, unknown content is widespread in most enterprises. This neglected information occupies valuable storage capacity and may contain hidden risks and typically lies abandoned at the periphery of your information governance program.
A risk management system that takes access control into account can help reduce IT risks significantly and thus mitigate the consequences of strategic and operat ional risk. All granted access permissions pose a potential risk for the company. And the number of accounts and access permissions in corporate data systems continues to skyrocket. This is the main reason why companies are now increasingly aiming their risk management efforts at managing access permissions, as deficiencies within the access control system can affect all other risks.
Using SDN concepts to create an infrastructure in which network resources are as readily consumable as compute and storage resources.
At the core of every trade is communication. But today’s conversations are rarely one dimensional. Traders are engaged in multiple discussions with clients, brokers and colleagues – across the desk, throughout the business and around the globe. Introducing OpenScape Xpert from Unify, the multi-line trading floor communications solution that’s proven across the world’s major trading institutions. It’s designed to increase the efficiency of your trading floor. Energy, commodities or currency, it doesn’t matter. In any trading environment, OpenScape Xpert simplifies your complex communications environment so you can manage – with ease – the extensive calls you make and receive every day.
Over 2,500 Financial Services institutions rely on QlikView to empower business users and decision-makers today, by providing access to on-demand analysis, insights and business discovery. QlikView is the leading Business Discovery platform, delivering true self-service BI that empowers business users by driving innovative decision-making. While QlikView can be applied to practically any business area, the Top 10 Solutions for Financial Services highlight some of the most common areas that QlikView is deployed across the ﬁnancial services industries.
Commercial organizations are under increasing attack from ﬁnancial crime. And as those carrying out traditional fraud are adopting new techniques, that until recently were the domain of sophisticated cyber espionage groups, so commerce now has to manage a growing strategic risk to both their bottom-line and their brand reputation. Cyber enabled ﬁnancial crime is here to stay.
The emergence of online financial services has created a whole new set of risks and the elimination of those risks requires specific expertise. Banks and other financial institutions are experts in their field of financial transactions, but that is not enough when faced with cyber-threats. However, this knowledge gap can easily be filled with the help of security experts. Only Kaspersky Fraud Prevention’s combination of intelligence and technology allows you to focus on your business, and not be distracted by security.