Bank Leumi was the first company in Israel to adopt a comprehensive, automated, intelligent self-service solution into its customer service strategy. The bankâ€™s KANA IQ deployment is a complete success by every measure with training cost savings of 66 percent, 17 percent call avoidance and a great many other benefits.
In the first installment of our recent Global C-suite Study, we spoke in person with 4,183 top executives covering more than 20 industries to find out how CxOs are earning the loyalty of digitally enfranchised customers and citizens.1 In this report we delve more deeply into what the 1,656 CIOs we interviewed are doing to help their enterprises become more â€œcustomer-activated.â€
Apptio Technology Business Management (TBM) software is a suite of cloud applications that give IT leaders the facts they need to make faster decisions, improve efficiency and communicate business value. By providing a purpose-built management system for IT, we connect IT spending with business priorities so you can choose to do more of what your business needs and less of whatâ€™s no longer important. With Apptioâ€™s software, you can foster a fact-driven, business-focused technology organization.
There is no doubt that the risk of cyber attack is growing rapidly as online criminals become more adept. They have the potential to damage national economies and radically undermine an organizationâ€™s growth, innovation, competitive advantage and reputation. The World Economic Forum says that cyber attacks are an enormous risk for major institutions but it adds that improved cyber security could save the world economy trillions of dollars. We carried out a major piece of research to explore how organizations in North America are preparing for this new era of digital criminality.
Case Study â€“ Pacific Life Insurance Company: In order to continue providing its customers with top notch services, Pacific Life needed a solution that could enable greater visibility into its data. With no business intelligence solution in place, Pacific Life lacked visibility into data and was unable to identify ways to improve business processes. Pacific Life deployed QlikView to Sales, Marketing and Product Design, demonstrating to senior level executives that data analytics would have a large impact on the companyâ€™s offerings.
CIOs tell us that they simply do not have the right data to make decisions â€“ either they do not trust the data or it simply does not exist. For the CIO, data is everything. It should be easy to collect, easy to report and easy to use. We believe accurate data presented in a dashboard format helps you make swift decisions.
The data sheet provides a high-level summary of some of the most popular ways Spotfire's data analytics and visualization software is used across the financial services industry.
The advent of big data brings unique challenges and opportunities that, if leveraged appropriately, can fundamentally transform how you conduct your business in today's world. This white paper discusses how companies can apply a unified analytics strategy including platforms for data discovery, data warehouse, big data storage, and complex event processing to thrive in the era of big data.
Banking On Customer Behavior. How customer data analytics are helping banks grow revenue, improve products, and reduce risk.
Every year, the public relations specialists from at least one blue-chip company invariably find themselves working around the clock on a crisis communications effort, attempting to explain to an angry and justifiably fearful public what led to their company compromising customer data. With hundreds or thousands of locations, distributed enterprises are at a particularly high risk of suffering data breaches. This white paper provides strategies and best practices for enterprises to protect their networks against vulnerabilities, threats, and malicious attacks.
At the core of every trade is communication. But todayâ€™s conversations are rarely one dimensional. Traders are engaged in multiple discussions with clients, brokers and colleagues â€“ across the desk, throughout the business and around the globe. Introducing OpenScape Xpert from Unify, the multi-line trading floor communications solution thatâ€™s proven across the worldâ€™s major trading institutions. Itâ€™s designed to increase the efficiency of your trading floor. Energy, commodities or currency, it doesnâ€™t matter. In any trading environment, OpenScape Xpert simplifies your complex communications environment so you can manage â€“ with ease â€“ the extensive calls you make and receive every day.
The emergence of online financial services has created a whole new set of risks and the elimination of those risks requires specific expertise. Banks and other financial institutions are experts in their field of financial transactions, but that is not enough when faced with cyber-threats. However, this knowledge gap can easily be filled with the help of security experts. Only Kaspersky Fraud Preventionâ€™s combination of intelligence and technology allows you to focus on your business, and not be distracted by security.
For over 16 years Kaspersky Lab has researched and developed technologies for efficient protection against all types of cyber threats - including those targeting the financial sector. Using this experience Kaspersky Lab developed Kaspersky Fraud Prevention â€“ a comprehensive, highly tailored and easy-to-use technology platform addressing fraud risks for online and mobile financial transactions.
Commercial organizations are under increasing attack from ï¬nancial crime. And as those carrying out traditional fraud are adopting new techniques, that until recently were the domain of sophisticated cyber espionage groups, so commerce now has to manage a growing strategic risk to both their bottom-line and their brand reputation. Cyber enabled ï¬nancial crime is here to stay.
Customers are more savvy, more online and more critical than ever before.That's why they come to Branch 2015. Branch 2015 is more than just the bank of the future.It's the future of banking.