Apptio Technology Business Management (TBM) software is a suite of cloud applications that give IT leaders the facts they need to make faster decisions, improve efficiency and communicate business value. By providing a purpose-built management system for IT, we connect IT spending with business priorities so you can choose to do more of what your business needs and less of what’s no longer important. With Apptio’s software, you can foster a fact-driven, business-focused technology organization.
Bank Leumi was the first company in Israel to adopt a comprehensive, automated, intelligent self-service solution into its customer service strategy. The bank’s KANA IQ deployment is a complete success by every measure with training cost savings of 66 percent, 17 percent call avoidance and a great many other benefits.
Every year, the public relations specialists from at least one blue-chip company invariably find themselves working around the clock on a crisis communications effort, attempting to explain to an angry and justifiably fearful public what led to their company compromising customer data. With hundreds or thousands of locations, distributed enterprises are at a particularly high risk of suffering data breaches. This white paper provides strategies and best practices for enterprises to protect their networks against vulnerabilities, threats, and malicious attacks.
As long as global computer networks have existed, so have malicious user’s intent on exploiting vulnerabilities. Early evolutions of threats to computer networks involved self-propagating code. Advancements over time in anti-virus technology signiﬁcantly reduced this automated risk. More recently, a new class of threats, intent on the compromise of data for economic or military advancement, emerged as the largest element of risk facing some industries.
Enterprise IT organizations are turning to a portfolio of SaaS, PaaS and hybrid cloud services to quickly respond to the business at a lower price point. while improving service levels. Yet a new level of transparency and data precision is required to effectively deliver on this promise. This brief discusses the key learnings that Claus Moldt, former Global CIO for Salesforce. com took away from addressing these challenges. The need for a new approach is reiterated by the following Gartner research note on Building a Modern APM Architecture for the World of Web Scale IT.
Unmanaged, uncategorized, unknown content is widespread in most enterprises. This neglected information occupies valuable storage capacity and may contain hidden risks and typically lies abandoned at the periphery of your information governance program.
AppFirst delivers a high-definition, video-like view of your end-to-end application infrastructure, as compared to the legacy still-picture model. Enterprises are leveraging this complete and continuous data set to achieve service level accountability across BU's and IT, enable proactive troubleshooting, build real-time application topologies and plan for capacity with precision.
Cloud Economics: A Financial Analysis of Information Management IT Delivery Models - In this White Paper, sponsored by Viewpointe LLC, IDC presents the economics of cloud-delivered information management services via dedicated private cloud infrastructure for midsize and large enterprise datacenters. IDC utilized data from its Business Value Strategy practice to develop an analysis of cloud-delivered information management services versus traditional on-premises IT platforms and operations for the same services.