Session Videos

 

Other videos:

2014 Think Tank: Data Semantics, Standards and Synergy! Presented By: David Saul, Chief Scientist, State Street
2014 Keynote: The Celebrity CIO: Driving Business Growth through Service Delivery Innovation
2014 Thought Leadership: Customer Interaction - What will it look like in 5 years
2014 Keynote: Bridging The Gap, Today & Tomorrow!
2014 Keynote: Channel Integration - Bridging the Business IT Gap
2013 Executive Vision: Ground Level Security, The Foundation for Successful Implementation of Emerging Technologies
2013 Keynote Presentation: Know Your Customer Before They Do!
2013 CIO Thought Leadership: Technology Strategies for Big Data Analytics
Leveraging Analytics to Manage Risk and Obtain Competitive Advantage
Thought Leadership Session - High Performance Analytics
Innovation and Rebuilding the Client Proposition Keynote Panel
Marc Gordon Keynote Presentation
The Common Credentials Dilemma
TCO of the Cloud and the New Architecture
Using Analytics to Thrive in the New Reality
The Role of the CIO at ING DIRECT Canada

 

Case Studies

Business and the Cyber Threat: The Rise Of Digital Criminality There is no doubt that the risk of cyber attack is growing rapidly as online criminals become more adept. They have the potential to damage national economies and radically undermine an organization’s growth, innovation, competitive advantage and reputation. The World Economic Forum says that cyber attacks are an enormous risk for major institutions but it adds that improved cyber security could save the world economy trillions of dollars. We carried out a major piece of research to explore how organizations in North America are preparing for this new era of digital criminality.

Moving from the back office to the front lines - CIO insights from the Global C-suite Study In the first installment of our recent Global C-suite Study, we spoke in person with 4,183 top executives covering more than 20 industries to find out how CxOs are earning the loyalty of digitally enfranchised customers and citizens.1 In this report we delve more deeply into what the 1,656 CIOs we interviewed are doing to help their enterprises become more “customer-activated.”

QlikView Improves Pacific Life Business Processes Case Study – Pacific Life Insurance Company: In order to continue providing its customers with top notch services, Pacific Life needed a solution that could enable greater visibility into its data. With no business intelligence solution in place, Pacific Life lacked visibility into data and was unable to identify ways to improve business processes. Pacific Life deployed QlikView to Sales, Marketing and Product Design, demonstrating to senior level executives that data analytics would have a large impact on the company’s offerings.

Case Study : Bank Leumi Bank Leumi was the first company in Israel to adopt a comprehensive, automated, intelligent self-service solution into its customer service strategy. The bank’s KANA IQ deployment is a complete success by every measure with training cost savings of 66 percent, 17 percent call avoidance and a great many other benefits.

Case Studies in Apptio Technology Business Management Apptio Technology Business Management (TBM) software is a suite of cloud applications that give IT leaders the facts they need to make faster decisions, improve efficiency and communicate business value. By providing a purpose-built management system for IT, we connect IT spending with business priorities so you can choose to do more of what your business needs and less of what’s no longer important. With Apptio’s software, you can foster a fact-driven, business-focused technology organization.

Whitepapers

EMC Banking on Customer Behavior Banking On Customer Behavior. How customer data analytics are helping banks grow revenue, improve products, and reduce risk.

White Paper:  - Big Data Analytics - Turning Insights to Action: Description:  The advent of big data brings unique challenges and opportunities that, if leveraged appropriately, can fundamentally transform how you conduct your business in today's world. This white paper discusses how companies can apply a unified analytics strategy including platforms for data discovery, data warehouse, big data storage, and complex event processing to thrive in the era of big data.

Web Scale IT in the Enterprise Enterprise IT organizations are turning to a portfolio of SaaS, PaaS and hybrid cloud services to quickly respond to the business at a lower price point. while improving service levels. Yet a new level of transparency and data precision is required to effectively deliver on this promise. This brief discusses the key learnings that Claus Moldt, former Global CIO for Salesforce. com took away from addressing these challenges. The need for a new approach is reiterated by the following Gartner research note on Building a Modern APM Architecture for the World of Web Scale IT.

Dark Data, Big Data, Your Data: Creating an Action Plan for Information Governance Unmanaged, uncategorized, unknown content is widespread in most enterprises. This neglected information occupies valuable storage capacity and may contain hidden risks and typically lies abandoned at the periphery of your information governance program.

Not All Clouds Are Created Equal The Viewpointe–sponsored, Kahn Consulting-authored white paper, “Not All Clouds Are Created Equal,” focuses on how cloud has shifted from storage to competitive agility and business efficiency. This new white paper walks the reader through such topics as the different types of clouds, how to choose the right type of cloud for your organization, the evolution of cloud and how to select the right cloud service provider.

Executive Content

Transformation to innovation. Changing the way IT and business gets done. ServiceNow is the enterprise IT cloud company. We transform IT by automating and managing IT service relationships across the global enterprise. Organizations deploy our service to create a single system of record for IT and automate manual tasks, standardize processes, and consolidate legacy systems. Click here for the IT Transformation e-Tour.

Kaspersky Fraud Prevention Services  - Actionable Intelligence that Matters The emergence of online financial services has created a whole new set of risks and the elimination of those risks requires specific expertise. Banks and other financial institutions are experts in their field of financial transactions, but that is not enough when faced with cyber-threats. However, this knowledge gap can easily be filled with the help of security experts. Only Kaspersky Fraud Prevention’s combination of intelligence and technology allows you to focus on your business, and not be distracted by security.

Online and Mobile Banking, Your Risks Covered with Kaspersky Fraud Prevention For over 16 years Kaspersky Lab has researched and developed technologies for efficient protection against all types of cyber threats - including those targeting the financial sector. Using this experience Kaspersky Lab developed Kaspersky Fraud Prevention – a comprehensive, highly tailored and easy-to-use technology platform addressing fraud risks for online and mobile financial transactions.

Seriously Organized Crime: Tackling Cyber Enabled Financial Fraud Commercial organizations are under increasing attack from financial crime. And as those carrying out traditional fraud are adopting new techniques, that until recently were the domain of sophisticated cyber espionage groups, so commerce now has to manage a growing strategic risk to both their bottom-line and their brand reputation. Cyber enabled financial crime is here to stay.

TIBCO- Optimizing the Client-Advisor Relationship Description Learn how to optimize the two primary relationships in a wealth management firm - one between the firm and the financial advisor and the other between the advisor and the client. Continually striving to improve both is key to retaining top advisors, delivering the promise of trust and sound advice to the client, and driving assets under management (AUM).

 
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