There is no doubt that the risk of cyber attack is growing rapidly as online criminals become more adept. They have the potential to damage national economies and radically undermine an organization’s growth, innovation, competitive advantage and reputation. The World Economic Forum says that cyber attacks are an enormous risk for major institutions but it adds that improved cyber security could save the world economy trillions of dollars. We carried out a major piece of research to explore how organizations in North America are preparing for this new era of digital criminality.
In the first installment of our recent Global C-suite Study, we spoke in person with 4,183 top executives covering more than 20 industries to find out how CxOs are earning the loyalty of digitally enfranchised customers and citizens.1 In this report we delve more deeply into what the 1,656 CIOs we interviewed are doing to help their enterprises become more “customer-activated.”
Case Study – Pacific Life Insurance Company: In order to continue providing its customers with top notch services, Pacific Life needed a solution that could enable greater visibility into its data. With no business intelligence solution in place, Pacific Life lacked visibility into data and was unable to identify ways to improve business processes. Pacific Life deployed QlikView to Sales, Marketing and Product Design, demonstrating to senior level executives that data analytics would have a large impact on the company’s offerings.
Bank Leumi was the first company in Israel to adopt a comprehensive, automated, intelligent self-service solution into its customer service strategy. The bank’s KANA IQ deployment is a complete success by every measure with training cost savings of 66 percent, 17 percent call avoidance and a great many other benefits.
Apptio Technology Business Management (TBM) software is a suite of cloud applications that give IT leaders the facts they need to make faster decisions, improve efficiency and communicate business value. By providing a purpose-built management system for IT, we connect IT spending with business priorities so you can choose to do more of what your business needs and less of what’s no longer important. With Apptio’s software, you can foster a fact-driven, business-focused technology organization.
Banking On Customer Behavior. How customer data analytics are helping banks grow revenue, improve products, and reduce risk.
The advent of big data brings unique challenges and opportunities that, if leveraged appropriately, can fundamentally transform how you conduct your business in today's world. This white paper discusses how companies can apply a unified analytics strategy including platforms for data discovery, data warehouse, big data storage, and complex event processing to thrive in the era of big data.
Enterprise IT organizations are turning to a portfolio of SaaS, PaaS and hybrid cloud services to quickly respond to the business at a lower price point. while improving service levels. Yet a new level of transparency and data precision is required to effectively deliver on this promise. This brief discusses the key learnings that Claus Moldt, former Global CIO for Salesforce. com took away from addressing these challenges. The need for a new approach is reiterated by the following Gartner research note on Building a Modern APM Architecture for the World of Web Scale IT.
Unmanaged, uncategorized, unknown content is widespread in most enterprises. This neglected information occupies valuable storage capacity and may contain hidden risks and typically lies abandoned at the periphery of your information governance program.
The Viewpointe–sponsored, Kahn Consulting-authored white paper, “Not All Clouds Are Created Equal,” focuses on how cloud has shifted from storage to competitive agility and business efficiency. This new white paper walks the reader through such topics as the different types of clouds, how to choose the right type of cloud for your organization, the evolution of cloud and how to select the right cloud service provider.
ServiceNow is the enterprise IT cloud company. We transform IT by automating and managing IT service relationships across the global enterprise. Organizations deploy our service to create a single system of record for IT and automate manual tasks, standardize processes, and consolidate legacy systems. Click here for the IT Transformation e-Tour.
The emergence of online financial services has created a whole new set of risks and the elimination of those risks requires specific expertise. Banks and other financial institutions are experts in their field of financial transactions, but that is not enough when faced with cyber-threats. However, this knowledge gap can easily be filled with the help of security experts. Only Kaspersky Fraud Prevention’s combination of intelligence and technology allows you to focus on your business, and not be distracted by security.
For over 16 years Kaspersky Lab has researched and developed technologies for efficient protection against all types of cyber threats - including those targeting the financial sector. Using this experience Kaspersky Lab developed Kaspersky Fraud Prevention – a comprehensive, highly tailored and easy-to-use technology platform addressing fraud risks for online and mobile financial transactions.
Commercial organizations are under increasing attack from ﬁnancial crime. And as those carrying out traditional fraud are adopting new techniques, that until recently were the domain of sophisticated cyber espionage groups, so commerce now has to manage a growing strategic risk to both their bottom-line and their brand reputation. Cyber enabled ﬁnancial crime is here to stay.
Learn how to optimize the two primary relationships in a wealth management firm - one between the firm and the financial advisor and the other between the advisor and the client. Continually striving to improve both is key to retaining top advisors, delivering the promise of trust and sound advice to the client, and driving assets under management (AUM).