PDF Download April 5, 2016 Agenda (PDF)

CIO Finance Summit
April 5, 2016

↓ Agenda Key

View detailsKeynote Presentation

Visionary speaker presents to entire audience on key issues, challenges and business opportunities

View detailsExecutive Visions

Panel moderated by Master of Ceremonies and headed by four executives discussing critical business topics

View detailsThought Leadership

Solution provider-led session giving high-level overview of opportunities

View detailsThink Tank

End user-led session in boardroom style, focusing on best practices

View detailsRoundtable

Interactive session led by a moderator, focused on industry issue

View detailsExecutive Exchange

Pre-determined, one-on-one interaction revolving around solutions of interest

View detailsFocus Group

Discussion of business drivers within a particular industry area

View detailsAnalyst Q&A Session

Moderator-led coverage of the latest industry research

View detailsVendor Showcase

Several brief, pointed overviews of the newest solutions and services

View detailsCase Study

Overview of recent project successes and failures

View detailsOpen Forum Luncheon

Informal discussions on pre-determined topics

View detailsNetworking Session

Unique activities at once relaxing, enjoyable and productive

Tuesday, April 5, 2016 - CIO Finance Summit

7:00 am
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7:55 am

Registration & Greeting

8:00 am
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8:10 am

Welcome Address and Opening Remarks

8:10 am
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8:50 am

Opening CIO Keynote Presentation

What’s Next with Mobile Banking

Mobile technologies have swept the world, with the latest news that there are officially more such devices on the planet than there are people and across the board these devices have become the go-to way in which people interact with peers and providers. While banks have begun adopting mobile channels to engage and interact with their clients, they clearly need to go much, much further, embracing mobile payments (in store and for bills), P2P payments, and mobile only enrollments among other innovations. Wholesale adoption of mobile as the primary (and in some ways only) engagement and interaction channel means backend systems will need to be re-architected and CIOs need to begin thinking about the nature and scope of these changes, as well as initiating the dialogue about this revolution with their business partners now. 

Takeaways: 

  • With 1 million credit card enrollments in its first 72 hours, Apple Pay shows that the era of mobile payments, at least for consumers, is already here 
  • Mobile check deposit is just the first wave in mobile banking; soon customers will expect to do all their banking through their mobile device 
  • Mobile, and specifically P2P payments through mobile, will push IT systems to work faster than ever before; the IT department needs to be ready

8:55 am
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9:35 am

Keynote Presentation

Digital Banking

It is estimated that the conversion to digital banking has the potential for a significant impact, that the migration of front-end activity combined with the automation of servicing and fulfillment processes could result in as much as a 90% cost reduction. Banks however have been painfully slow to respond and no-one has yet to establish a strong digital capability that will lead to runaway market success for a variety of reasons, perhaps the biggest of which is simply lack of understanding of the potential, and the demand. The conversion to digital banking is inevitable however, and so those IT leaders that prepare there organization’s for a future shift now will be setting not only their company, but themselves up for success. 

Takeaways:

  • The world is becoming ever more digital and consumers are voting with their dollars; as soon as a credible option exists it will be adopted rapidly 
  • Executive leadership has been slow to take the plunge, but when they finally determine the climate is right they will expect IT to be right there 
  • A light-weight initial approach doesn’t have to be expensive and can seed the ground for a later fruitful harvest

9:40 am
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10:10 am

Executive Exchange

CIO Think Tank

Creating the Bank of the Future

It's well documented that Millennials are significantly different than any previous generation. Their purchase behavior, borrowing and savings behavior, ethnic diversity and use of digital technology are causing banks to rethink how they deliver services and engage what is now the largest generational population in the country. Understanding the dynamics of this generation and it’s impact on the bank of the future including marketing, branch strategies, online banking and portfolio management is essential for long term success. 

Takeaways: 

  • Dive into the differences between Millennials and other generations to understand what makes them different and what makes them tick 
  • Be exposed to the demands of this generation to see how that will impact future decision making 
  • Learn how to develop the plan to transition from the bank of today to the bank of tomorrow

10:15 am
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10:30 am

Networking Break

10:35 am
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11:05 am

Executive Exchange

Thought Leadership


Sponsored by:

View detailsHewlett Packard EnterpriseHewlett Packard Enterprise

11:10 am
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11:40 am

Executive Exchange

Think Tank

Living in a (Way More) Regulated World

Over half a decade has passed since peak of the financial crisis and over four years since the passage of Dodd-Frank, the first piece of regulation that was part in place as a response. In the intervening time the only constant has been ongoing waves of regulation that show no signs of stopping any time soon. Financial institutions need to take care that they are not adopting a short-term, piecemeal, decentralized approach to these demands to ensure that they are best able to leverage economies of scale and the insights that come from an integrated approach. Consistent and mature regulatory response programs will allow banks to take a more structured, cohesive, and ultimately more effective approach to each individual regulatory requirement and the CIO will be instrumental in ensuring that those programs operate as effectively as possible. 

Takeaways:

  • Regulatory change does not have to be seen as a burden; with the right structures in place to support it, regulatory change can be an opportunity
  • To respond to regulatory change efficiently and well, banks need to take a cohesive approach
  • As the conduit for all business operations, the steward of all business data, and the arbiter of all business processes, IT has a fundamental role to play in regulatory compliance

11:45 am
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12:15 pm

Executive Exchange

Roundtable


Sponsored by:

View detailsAppianAppian

Roundtable


Sponsored by:

View detailsTIBCOTIBCO

12:20 pm
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1:20 pm

Networking Lunch

1:25 pm
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1:55 pm

Executive Exchange

Thought Leadership

Re-Architecting Enterprise IT with an Interconnection Oriented Architecture

Join Equinix to explore how renovating the IT core with an Interconnection Oriented Architecture™ is empowering enterprises to directly connect partners, customers and employees across geographies, devices and cloud services to deliver maximum growth, speed, security, scale and engagement.

Sponsored by:

View detailsEquinixEquinix

2:00 pm
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2:30 pm

Executive Exchange

CIO Think Tank

Driving an Omni-Channel Experience in Financial Services

Maintaining a consistent client experience is key to ensuring a consistent client relationship, which in turn leads to greater client retention and spend. Maintaining that consistent experience is complicated by the fact that clients now interact with all providers, not just financial services ones, through a variety of channels that can number into the dozens. It is essential to not have just consistency of look and feel across all channels, but consistency of experience, and indeed to allow individual experiences to occur sequentially across all channels. 

Takeaways: 

  • Client experience is the primary motivator in client retention and reducing client churn is essential to controlling costs
  • Client experience degrades when channel experience conflicts or limits client choice or activity so consistency is key 
  • Optimal experience needs a seamless client “experience ecosystem” that, done well, tightens bonds, reduces costs, and increases spend

2:35 pm
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3:05 pm

Executive Exchange

Roundtable

Bank Process Standardization and the Era of Banking as a Service

Banks have historically owned and operated all of the various functions related to the delivery of their services and have used these proprietary operations as business differentiators. Increased regulatory oversight has, however, forced standardization on many of these processes. While there have been benefits to the banks as a result (cost control being one of them), this standardization has created a world of service commoditization, not unlike what has been seen with cloud computing and related “as a Service” type offerings. The creation of Banking as a Service-type offerings will open potential revenue streams but require that significant technology hurdles be overcome and those CIOs that get ahead of the curve will set there organizations up for success at the direct expense of their less innovative and capable peers.

Takeaways:

  • Operational processes, due to transparency and oversight requirements can no longer be considered “traditional” competitive advantages
  • Excellence however is a differentiator and greater facility with a standardized process is a way to regain that competitive advantage
  • New revenue channels are imperative for success and finding ways to make revenue off competitors increases the bottom line while weakening theirs

Roundtable

Transparency and the Changing Bank/Client Relationship

Historically, the relationship between and bank and its clients has been pretty one-sided with the bank, whether filling the role as lender or investor, holding many if not all of the cards and dictating the pace and nature of the relationship. The times though they are a-changing and, spurred by greater opportunity for control in others aspects of their commercial lives, consumers are increasingly demanding visibility into processes, which is often translating into greater visibility into data – data about themselves, and data about the potential offerings available to them. This shifting boundary between provider and provided will require rapid re-architecting of supporting IT systems and CIOs will need to address a multitude of related challenges as a result.

Takeaways:

  • Customers are demanding more visibility than ever before and other markets have conditioned them to expect to receive it
  • Greater visibility will mean increase rate and speed of transactions as customer pace will now dictate relationships
  • In addition to greater real time capability, IT departments will be challenged to provide the needed data quality and data security to keep clients happy

3:10 pm
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3:25 pm

Networking Break

3:30 pm
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4:00 pm

Executive Exchange

Thought Leadership


Sponsored by:

View detailsEMCEMC

4:05 pm
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4:35 pm

Executive Exchange

Think Tank

Creating New Revenue Streams

The economic downturn has had significant and long-lasting effects on the banking industry, not the least of which is the reduction in interest based revenue as a result of tightened lending regulations and increased lending reticence. As these revenues stagnate, financial services organizations are having to find new sources of revenue to not just try and drive growth, but to halt shrinkage, and fees alone aren’t going to bridge that gap. What are needed are new and appealing products and services that will draw clients back into a relationship and drive increased non-interest based revenue. This will be a tumultuous time for the IT department as the lines of business experiment to find the sweet spot and will need dynamic and flexible support from their technology arm. 

Takeaways: 

  • The saying “the only thing constant is change” hasn’t always applied to financial services but will increasingly do so in coming years 
  • New products and services along with new flexibility will be required to recapture losses still being felt from the economic downtown of 2008 
  • Now more than ever, the IT department will have to be prepared to be dynamic and innovative to deliver on revenue-generating business needs

4:40 pm
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5:10 pm

Executive Exchange

Thought Leadership

Rise of the Alternate Lender

The banking industry is one that rarely would be described as “innovative”, with all players seemingly taking a “what’s good for one is good for all” approach where no-one particularly upsets the status quo in anything but small and incremental ways. If the latest evidence from the European market is anything to go by, however, the potential exists that a major shakeup could be in the offing as a host of so-called “Challenger” banks are bursting onto the scene. Whether from upstart financial services organizations, of companies entrenched in non-related fields such as retail, new entrants are coming to market that having nothing invested in old school processes, not in the semi-competitive landscape that currently exists. Change is coming and Financial Services CIOs need to look to their own house to ensure the people, processes, and technologies are in place to respond to this new threat.

Takeaways:

  • Since the financial collapse of 2008, most consumers have felt an eroded sense of trust with incumbent banks that they do not feel with alternate lenders
  • Challengers are not tied to outdated and expensive products, back-end processes, or technology allowing them to cherry-pick and do so economically
  • Changes in the UK, Europe, and Canadian marketplaces mean change is imminent in the US

5:15 pm
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6:00 pm

Executive Visions

Women in Technology

The importance technology plays within an enterprise will only continue to gain momentum as more developers, engineers, and programmers continue to enter the workforce market. As these segments continue to grow, so does the female workforce within the technology field. The hashtag movement #ilooklikeanengineer seeks to create continued awareness behind women in the tech field. Women will continually set new stereotypes and re-define the bar within the tech field, not only for the hashtag #ilooklikeanengineer, but perhaps #ilooklikeawomanintech continuing to aid in overall technological growth and enterprise value. 

Takeaways: 

• Identify the importance behind women in technology, opportunities, and capabilities 

• Develop insight on the market direction behind the women in both technology. and security, and how the landscape continues to evolve with the aid of alternate perspectives. 

• Discuss the expanding technology market, the increased focus on technology, security, and IoT integration.

6:00 pm
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6:10 pm

Closing Remarks

6:15 pm
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7:00 pm

Cocktail Reception