PDF Download October 4-6, 2015 Agenda (PDF)

CIO Finance Summit
October 4-6, 2015

↓ Agenda Key

View detailsKeynote Presentation

Visionary speaker presents to entire audience on key issues, challenges and business opportunities

View detailsExecutive Visions

Panel moderated by Master of Ceremonies and headed by four executives discussing critical business topics

View detailsThought Leadership

Solution provider-led session giving high-level overview of opportunities

View detailsThink Tank

End user-led session in boardroom style, focusing on best practices

View detailsRoundtable

Interactive session led by a moderator, focused on industry issue

View detailsExecutive Exchange

Pre-determined, one-on-one interaction revolving around solutions of interest

View detailsFocus Group

Discussion of business drivers within a particular industry area

View detailsAnalyst Q&A Session

Moderator-led coverage of the latest industry research

View detailsVendor Showcase

Several brief, pointed overviews of the newest solutions and services

View detailsCase Study

Overview of recent project successes and failures

View detailsOpen Forum Luncheon

Informal discussions on pre-determined topics

View detailsNetworking Session

Unique activities at once relaxing, enjoyable and productive

Sunday, October 4, 2015 - CIO Finance Summit

2:30 pm
-
3:30 pm

Registration & Greeting

3:30 pm
-
4:00 pm

CIO Think Tank

Driving an Omni-Channel Experience in Financial Services

Maintaining a consistent client experience is key to ensuring a consistent client relationship, which in turn leads to greater client retention and spend. Maintaining that consistent experience is complicated by the fact that clients now interact with all providers, not just financial services ones, through a variety of channels that can number into the dozens. It is essential to not have just consistency of look and feel across all channels, but consistency of experience, and indeed to allow individual experiences to occur sequentially across all channels. 

Takeaways:

  • Client experience is the primary motivator in client retention and reducing client churn is essential to controlling costs
  • Client experience degrades when channel experience conflicts or limits client choice or activity so consistency is key 
  • Optimal experience needs a seamless client “experience ecosystem” that, done well, tightens bonds, reduces costs, and increases spend

4:05 pm
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4:35 pm

CIO Think Tank

Security’s Place in Enterprise Risk Management

While Information Security has existed for decades, Enterprise Risk Management (ERM), as a formal and holistic practice, is much newer yet already has taken pre-eminence over its forebear. What is the CISO, who in many ways has toiled in invisibility, infamy, or ignominy to do when faced with the issue of being supplanted by the Chief Risk Officer, just as enterprise demand for and focus on security has reached all-time heights? Savvy CISOs will recognize this new, broader need for holistic visibility into, and management of, overall enterprise risk and will position themselves for success by looking beyond traditional information security boundaries and engaging business partners around all enterprise risk. 

 Takeaways:  

  • Just because information security is an aspect of enterprise risk doesn’t mean that the CISO needs to take a back seat position
  • Enterprise risk is defined by the business but needs to be quantified by an expert; CISOs bring risk quantification expertise to the table 
  • The end goal is not about fiefdoms and ownership, it is about improving enterprise value and success; maintaining focus is essential

4:45 pm
-
5:45 pm

Executive Visions

Living in a (Way More) Regulated World

Over half a decade has passed since peak of the financial crisis and over four years since the passage of Dodd-Frank, the first piece of regulation that was part in place as a response. In the intervening time the only constant has been ongoing waves of regulation that show no signs of stopping any time soon. Financial institutions need to take care that they are not adopting a short-term, piecemeal, decentralized approach to these demands to ensure that they are best able to leverage economies of scale and the insights that come from an integrated approach. Consistent and mature regulatory response programs will allow banks to take a more structured, cohesive, and ultimately more effective approach to each individual regulatory requirement and the CIO will be instrumental in ensuring that those programs operate as effectively as possible.

Takeaways:

  • Regulatory change does not have to be seen as a burden; with the right structures in place to support it, regulatory change can be an opportunity
  • To respond to regulatory change efficiently and well, banks need to take a cohesive approach
  • As the conduit for all business operations, the steward of all business data, and the arbiter of all business processes, IT has a fundamental role to play in regulatory compliance

Moderated by:

Austin Adams, Former EVP CIO, JP Morgan Chase, Independent Director

5:45 pm
-
7:00 pm

Welcome Reception

7:00 pm
-
8:30 pm

Welcome Dinner

8:30 pm
-
10:00 pm

After Dinner Networking

Monday, October 5, 2015 - CIO Finance Summit

7:00 am
-
7:45 am

Networking Breakfast

7:50 am
-
8:00 am

8:00 am
-
8:45 am

Keynote Presentation


Sponsored by:

View detailsIBMIBM

8:55 am
-
9:25 am

Executive Exchange

Thought Leadership

IT as a Service Broker

The business is demanding faster response times and greater flexibility when dealing with internal IT. With this demand comes the need for IT to change from a reactive organization to an innovative one, and from being responsive to business demands to truly adding differentiation to the business. New alternatives for obtaining IT services are pushing the adoption of the IT as a service model. 

Additionally, the need for IT to support the proliferation of new devices, meet the demands of a highly mobile workforce, manage rapidly expanding data volumes, and ensure the value and security of multiple data sources outside the enterprise is transforming the physical IT environment and changing the way IT roles are performed.

Sponsored by:

View detailsGMC Software TechnologyGMC Software Technology

9:30 am
-
10:00 am

Executive Exchange

Thought Leadership

Why Intelligence Driven Defense Matters for Financial Services Firms

Financial institutions have long been a favorite target of criminals. However, today’s “bank robbers” are looking for more than just cash and need never set foot inside a brick-and-mortar establishment to get what they are looking for. Technology has changed the game and added more threats for the financial services (FS) industry than ever before. 

The practice of Intelligence-Driven Defense is a game change for FS firms who realize the lethal impact posed by cyber threats and want to get ahead of them. Modern cybersecurity programs use and understand the concept of intelligence while the truly effective cybersecurity programs are driven by intelligence and advanced analysis at their very core. The value of understanding adversary techniques - and using that knowledge to proactively perform defense - has been proven many times over in IT environments. 

Key takeaways: 

  • Address pressing questions about Intelligence Driven Defense 
  • Outline the key reasons why the practice matters for financial services firms
  • Explore real-world applications that are advancing the posture of leading organizations

10:05 am
-
10:20 pm

Networking Break

10:25 am
-
10:55 am

Executive Exchange

Thought Leadership

Strategic Imperatives for the Evolution of the Data Center

Today’s business environment demands that IT responds expeditiously to the needs and requirements of rapid changes.

Customers, clients, business partners and end-users are all geographically dispersed and require access to applications, data and workloads in a 24/7, globally available fashion. Equinix is leading the evolution of the data center to deliver a globally available Interconnection Platform that incorporates high-availability, low-latency networks and all major Public Clouds providers. The Equinix Interconnection Platform delivers an unmatched, enterprise-class data center environment for computing, data and networks that meet the demands of today’s Hybrid Cloud environments.

Sponsored by:

View detailsEquinixEquinix

11:00 am
-
11:30 am

Executive Exchange

Thought Leadership

Sponsored by:

View detailsSAPSAP

11:35 am
-
12:05 pm

Executive Exchange

Roundtable

Sponsored by:

View detailsBAE Systems Applied IntelligenceBAE Systems Applied Intelligence

Roundtable

Sponsored by:

View detailsCaprizaCapriza

12:10 pm
-
12:40 pm

Executive Exchange

Thought Leadership

Customer Interaction - What will it look like in 5 years?

Sponsored by:

View detailsViewpointeViewpointe

12:45 pm
-
1:30 pm

Networking Luncheon

1:35 pm
-
2:05 pm

Executive Exchange

Think Tank

Customer Engagement Trends in Financial Services

As banks around the world, but particularly in North America, struggles to overcome the broken trust with consumers as a result of the 2008 financial crisis, increasingly they are finding that enhanced customer engagement is the lever they must actuate. The complication for the financial services sector however, is that while they are trying to engage more with their customers, those customers are becoming harder to engage as they move to online and mobile banking channels wherever possible. Though these channels offer convenience for the customer, and the potential of cost savings for the bank, they limit interaction. Fortunately for CIOs this makes their role ever more important because interactions, and therefore the opportunity to engage, is occurring ever more through digital channels. As a result CIOs need to become go-to executives within their organization to facilitate these positive experiences.

Takeaways:

  • Customer engagement is becoming the single biggest indicator of success for enterprises within the financial services sector
  • Engagement is made more difficult as consumers increasingly more away from branches and personal interactions
  • Engagement is a two way street and banks must be prepared to listen and respond to consumer requests; IT must facilitate that and other processes

Presented by:

View detailsSanjeev Kumar, Managing Director, Enterprise Data Governance, State StreetState Street

Think Tank

What’s Next with Mobile Banking

Mobile technologies have swept the world, with the latest news that there are officially more such devices on the planet than there are people and across the board these devices have become the go-to way in which people interact with peers and providers. While banks have begun adopting mobile channels to engage and interact with their clients, they clearly need to go much, much further, embracing mobile payments (in store and for bills), P2P payments, and mobile only enrollments among other innovations. Wholesale adoption of mobile as the primary (and in some ways only) engagement and interaction channel means backend systems will need to be re-architected and CIOs need to begin thinking about the nature and scope of these changes, as well as initiating the dialogue about this revolution with their business partners now.

Takeaways:

  • With 1 million credit card enrollments in its first 72 hours, Apple Pay shows that the era of mobile payments, at least for consumers, is already here
  • Mobile check deposit is just the first wave in mobile banking; soon customers will expect to do all their banking through their mobile device
  • Mobile, and specifically P2P payments through mobile, will push IT systems to work faster than ever before; the IT department needs to be ready

Presented by:

View detailsKeith Koo, Managing Director Vendor Risk Administration Group Enterprise Risk Reporting & Analysis, Bank of TokyoBank of Tokyo

2:10 pm
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2:40 pm

Executive Exchange

Roundtable


Sponsored by:

View detailsActianActian

Roundtable

Sponsored by:

View detailsClouderaCloudera

2:45 pm
-
3:15 pm

Executive Exchange

Roundtable

Technology Impacts of Omni-Channel Initiatives in Financial Services

As financial services companies pursue next-generation omni-channel customer engagement strategies, the impacts to new and evolving I.T. organizations are beginning to be felt. Increased agility is needed to deliver speedier time-to-market solutions with a comprehensive view of customers. However, these demands, coupled with increased financial transaction rates and ever-increasing compliance concerns, drive new pressures on I.T. organizations, their processes and technology that often represents the core “systems of record” for the financial institution.

Join this discussion to hear how your peers are adapting to change by embracing new models of development, service delivery, performance transparency and optimized I.T. operations. BMC’s Digital Enterprise Management solutions are at the forefront of tackling these transformation challenges.

Sponsored by:

View detailsBMC SoftwareBMC Software

Roundtable


Sponsored by:

View detailsJive SoftwareJive Software

3:20 pm
-
3:50 pm

Executive Exchange

Think Tank

Social Media and Financial Services

Social media is in many ways considered the “red-headed step-child” of the disruptive technologies that have swept over the industry in the last few years, getting the least attention, being considered the least impactful. Social media however is the furthest thing from a fad in the eyes and minds of consumers and as the technology, and its usage matures, financial services institutions stand to benefit from broader adoption of social media in three ways: driving organic growth, increasing operational efficiencies, and reducing enterprise risk. These benefits cannot be realized without investment of time, money, and effort however and so IT leaders need to look at social media with fresh eyes, and see how these tools can actually drive beneficial change within the enterprise.

Takeaways:

  • Driving customer engagement is a key challenge for all banks and social media, done well, creates the engagement that drives growth
  • Whether through broad-scale marketing programs, streamlined relationship management, or other activities, social media allows banks to rethink and reshape existing processes in ways that are radically more cost effective
  • Information is essential to risk management and the wealth of info shared into social media channels is a gold mine waiting to be exploited

Presented by:

Pablo Bailey, CIO Finance & Risk, Santander Bank

Think Tank

Disrupting Markets with Disruptive Technologies

While the combination of Social, Mobile, Analytics, and Cloud have been present and disrupting IT departments and enterprises as a whole for over two years now, in many ways organizations have still not fully embraced them, have still not fully leveraged them. These new platforms allow organizations radically new ways to go to market, allowing for broad scale deployment of “systems of engagement” that create dynamic relationships with clients and prospects. Finding the resources, wherewithal, and ability to fully commit to these technologies and the capabilities they create has proven to be a struggle for many, but a struggle that can be overcome by leveraging the right partners that bring the right skills and experiences to bear.

Takeaways:

  • Social, Mobile, Analytics, and Cloud are all here to stay; each one adds value to enterprises but collectively that value increases exponentially
  • The manner in which these technologies are implemented, operated, and utilized is different than the foregoing systems of record we are used to
  • Unique skills and capabilities are required to leverage the power and value of these platforms, skills and capabilities that can be in short supply

3:55 pm
-
4:25 pm

Executive Exchange

Thought Leadership

Sponsored by:

AxwayAxway

4:30 pm
-
5:00 pm

Executive Exchange

Thought Leadership

Surviving Digital Disruption: Eliminate the Chaos and Focus Your Innovation

Every product and service a financial institution offers is at risk of losing market share from new digital disruptors. Mainstream FIs are slowly and steadily being dismantled and/or disaggregated. To respond and survive, different sectors of the business are spawning independent digital initiatives. How does IT make sense of the chaos and marshal resources to align with common business objectives? In addition to dissecting underlying enterprise challenges, NTT DATA will present innovation best practices to rapidly define a unified digital strategy, prove that the digital architecture can become a reality and deliver results, and execute a digital journey that establishes trust, confidence and innovation excellence for the future

Sponsored by:

View detailsNTT DATA Inc.NTT DATA Inc.

5:05 pm
-
5:35 pm

Executive Exchange

Thought Leadership

Sponsored by:

View detailsSecurion

5:40 pm
-
6:10 pm

Executive Exchange

Think Tank

Fraud and Anti-Money Laundering: a House Divided?

While the link between anti-fraud and anti-money laundering capabilities may be easy to draw on the surface, far too often these capabilities are siloed within the typical financial services organization. Under the covers areas that seem to have commonality are often separated by radically different cultural approaches, with fraud staff coming from an operational or IT background and AML staff drawing from experience in compliance, legal, and GRC. The key to overcoming the challenges of team integration first and foremost comes down to system and data integration and those financial services institutions that are able to operate both groups from common platforms and intermingled data will find that silos naturally erode, that barriers do break down, and that the two groups begin to work efficiently and effectively together such that the whole really is greater than the sum of the parts. 

 Takeaways:  
  • Don’t let the way things are be the way things will be; making a move forward is key to improving the performance of both the fraud and AML groups 
  • Don’t let cultural differences be an impediment to integration; embrace the perspectives that each group brings to the situation to gain better visibility
  • Don’t expect change without investment; integrating systems and data will be the grease the facilitates working together but bringing things to a common platform will require time and, likely, money to make it work

Think Tank

Digital Banking

It is estimated that the conversion to digital banking has the potential for a significant impact, that the migration of front-end activity combined with the automation of servicing and fulfillment processes could result in as much as a 90% cost reduction. Banks however have been painfully slow to respond and no-one has yet to establish a strong digital capability that will lead to runaway market success for a variety of reasons, perhaps the biggest of which is simply lack of understanding of the potential, and the demand. The conversion to digital banking is inevitable however, and so those IT leaders that prepare there organization’s for a future shift now will be setting not only their company, but themselves up for success. 

Takeaways:

  • The world is becoming ever more digital and consumers are voting with their dollars; as soon as a credible option exists it will be adopted rapidly 
  • Executive leadership has been slow to take the plunge, but when they finally determine the climate is right they will expect IT to be right there 
  • A light-weight initial approach doesn’t have to be expensive and can seed the ground for a later fruitful harvest

6:10 pm
-
7:00 pm

Cocktail Reception

7:00 pm
-
8:30 pm

Networking Dinner

8:30 pm
-
10:00 pm

After Dinner Networking

Tuesday, October 6, 2015 - CIO Finance Summit

7:00 am
-
7:50 am

Networking Breakfast

8:00 am
-
8:45 am

Keynote Presentation

How to Effectively Communicate Up

As technology becomes increasingly important to all companies, it is increasingly critical for IT leaders to understand what are the expectations of both executive management and the board of directors. Adams, has served as corporate CIO for 3 large banks, currently a top 25 bank board member, serves on 4 public boards,an consults with some number of companies.He will provide specific approaches and tools to determine the following:

  • the CIO understanding what the corporation's view of technology
  • what IT data does exec. mgn. want/need
  • what data does the board of directors want/need
  • how to best use your business partners with mgn/board
  • use of exec. man sub-groups and board committees
  • most valuable comunication tools.

Presented by:

Austin Adams, Former EVP CIO, JP Morgan Chase, Independent Director

8:50 am
-
9:20 am

Executive Exchange

Thought Leadership


Sponsored by:

View detailsMapR TechnologiesMapR Technologies

9:25 am
-
9:55 am

Executive Exchange

Thought Leadership


Sponsored by:

View detailsTata America International CorporationTata America International Corporation

10:00 am
-
10:30 am

Executive Exchange

Roundtable

Sponsored by:

View detailsBitglassBitglass

Roundtable

Sponsored by:

View detailsApplauseApplause

10:35 am
-
11:05 am

Executive Exchange

Roundtable

Sponsored by:

View detailsNetAppNetApp

Roundtable

The Insight Driven Bank

This session will explore the Insight Driven Bank. All banks have data that can describe the financial history of customers, but they can also use behaviors such as how and where and when customers spend, what they buy, how they interact - all indicators that can lead to insights to drive better offers, better predictions, and better service. And predicting future events and future profitability sure beats driving with nothing but a rear view mirror!

Sponsored by:

View detailsIBMIBM

11:10 am
-
11:40 am

Executive Exchange

Think Tank

Transparency and the Changing Bank/Client Relationship

Transparency and the Changing Bank/Client Relationship Historically, the relationship between and bank and its clients has been pretty one-sided with the bank, whether filling the role as lender or investor, holding many if not all of the cards and dictating the pace and nature of the relationship. The times though they are a-changing and, spurred by greater opportunity for control in others aspects of their commercial lives, consumers are increasingly demanding visibility into processes, which is often translating into greater visibility into data – data about themselves, and data about the potential offerings available to them. This shifting boundary between provider and provided will require rapid re-architecting of supporting IT systems and CIOs will need to address a multitude of related challenges as a result. 

Takeaways: 

  • Customers are demanding more visibility than ever before and other markets have conditioned them to expect to receive it 
  • Greater visibility will mean increase rate and speed of transactions as customer pace will now dictate relationships 
  • In addition to greater real time capability, IT departments will be challenged to provide the needed data quality and data security to keep clients happy

Think Tank

Creating New Revenue Streams

The economic downturn has had significant and long-lasting effects on the banking industry, not the least of which is the reduction in interest based revenue as a result of tightened lending regulations and increased lending reticence. As these revenues stagnate, financial services organizations are having to find new sources of revenue to not just try and drive growth, but to halt shrinkage, and fees alone aren’t going to bridge that gap. What are needed are new and appealing products and services that will draw clients back into a relationship and drive increased non-interest based revenue. This will be a tumultuous time for the IT department as the lines of business experiment to find the sweet spot and will need dynamic and flexible support from their technology arm. 

Takeaways:

  • The saying “the only thing constant is change” hasn’t always applied to financial services but will increasingly do so in coming years 
  • New products and services along with new flexibility will be required to recapture losses still being felt from the economic downtown of 2008 
  • Now more than ever, the IT department will have to be prepared to be dynamic and innovative to deliver on revenue-generating business needs

11:45 am
-
12:45 pm

Executive Visions Panel

Achieving Transformation For the New Tomorrow

The pressures to remain competitive in todays environment are at extreme levels for not just organizations at a macro level, but for every group within those organizations at a micro level and nowhere is this more true than in the IT department. As economies accelerate in pace to operate in real time, expand in scope to occur across dozens of dynamic channels, and as interaction becomes the new currency in this human centric intelligent society, CIOs need to ensure they are ready for this transformational future. Join us as we investigate how IT leaders need to re-architect their department, their operations, their infrastructure, and even their personnel to not just respond, but to drive change.

Takeaways:

  • Neither businesses nor the IT departments within those businesses can afford to stand pat on current, and outmoded, business models and products/services
  • As the world becomes more technology focused and more integrated on all levels, IT needs to become an agent of change within their organization and move out of the role of just being a provided of support services
  • The need for transparency is at an all time high - shareholders and customers alike demand visibility into the ethics and approach of companies so IT must bear this in mind as they build for the new future

Moderated by:

Austin Adams, Former EVP CIO, JP Morgan Chase, Independent Director

12:45 pm
-
12:50 pm

Closing Remarks

12:55 pm
-
1:55 pm

Grab and Go Luncheon