↓ Agenda Key
Visionary speaker presents to entire audience on key issues, challenges and business opportunities
Keynote Presentations give attending delegates the opportunity to hear from leading voices in the industry. These presentations feature relevant topics and issues aligned with the speaker's experience and expertise, selected by the speaker in concert with the summit's Content Committee." title="Keynote Presentations give attending delegates the opportunity to hear from leading voices in the industry. These presentations feature relevant topics and issues aligned with the speaker's experience and expertise, selected by the speaker in concert with the summit's Content Committee.
Panel moderated by Master of Ceremonies and headed by four executives discussing critical business topics
Executive Visions sessions are panel discussions that enable in-depth exchanges on critical business topics. Led by a moderator, these sessions encourage attending executives to address industry challenges and gain insight through interaction with expert panel members." title="Executive Visions sessions are panel discussions that enable in-depth exchanges on critical business topics. Led by a moderator, these sessions encourage attending executives to address industry challenges and gain insight through interaction with expert panel members.
Solution provider-led session giving high-level overview of opportunities
Led by an executive from the vendor community, Thought Leadership sessions provide comprehensive overviews of current business concerns, offering strategies and solutions for success. This is a unique opportunity to access the perspective of a leading member of the vendor community." title="Led by an executive from the vendor community, Thought Leadership sessions provide comprehensive overviews of current business concerns, offering strategies and solutions for success. This is a unique opportunity to access the perspective of a leading member of the vendor community.
End user-led session in boardroom style, focusing on best practices
Think Tanks are interactive sessions that place delegates in lively discussion and debate. Sessions admit only 15-20 participants at a time to ensure an intimate environment in which delegates can engage each other and have their voices heard." title="Think Tanks are interactive sessions that place delegates in lively discussion and debate. Sessions admit only 15-20 participants at a time to ensure an intimate environment in which delegates can engage each other and have their voices heard.
Interactive session led by a moderator, focused on industry issue
Led by an industry analyst, expert or a member of the vendor community, Roundtables are open-forum sessions with strategic guidance. Attending delegates gather to collaborate on common issues and challenges within a format that allows them to get things done." title="Led by an industry analyst, expert or a member of the vendor community, Roundtables are open-forum sessions with strategic guidance. Attending delegates gather to collaborate on common issues and challenges within a format that allows them to get things done.
Overview of recent project successes and failures
Case Studies allow attending executives to hear compelling stories about implementations and projects, emphasizing best practices and lessons learned. Presentations are immediately followed by Q&A sessions." title="Case Studies allow attending executives to hear compelling stories about implementations and projects, emphasizing best practices and lessons learned. Presentations are immediately followed by Q&A sessions.
Discussion of business drivers within a particular industry area
Focus Groups allow executives to discuss business drivers within particular industry areas. These sessions allow attendees to isolate specific issues and work through them. Presentations last 15-20 minutes and are followed by Q&A sessions." title="Focus Groups allow executives to discuss business drivers within particular industry areas. These sessions allow attendees to isolate specific issues and work through them. Presentations last 15-20 minutes and are followed by Q&A sessions.
Analyst Q&A Session
Moderator-led coverage of the latest industry research
Q&A sessions cover the latest industry research, allowing attendees to gain insight on topics of interest through questions directed to a leading industry analyst." title="Q&A sessions cover the latest industry research, allowing attendees to gain insight on topics of interest through questions directed to a leading industry analyst.
Several brief, pointed overviews of the newest solutions and services
Taking the form of three 10-minute elevator pitches by attending vendors, these sessions provide a concise and pointed overview of the latest solutions and services aligned with attendee needs and preferences." title="Taking the form of three 10-minute elevator pitches by attending vendors, these sessions provide a concise and pointed overview of the latest solutions and services aligned with attendee needs and preferences.
Pre-determined, one-on-one interaction revolving around solutions of interest
Executive Exchanges offer one-on-one interaction between executives and vendors. This is an opportunity for both parties to make key business contacts, ask direct questions and get the answers they need. Session content is prearranged and based on mutual interest." title="Executive Exchanges offer one-on-one interaction between executives and vendors. This is an opportunity for both parties to make key business contacts, ask direct questions and get the answers they need. Session content is prearranged and based on mutual interest.
Open Forum Luncheon
Informal discussions on pre-determined topics
Led by a moderator, Open Forum Luncheons offer attendees informal, yet focused discussions on current industry topics and trends over lunch." title="Led by a moderator, Open Forum Luncheons offer attendees informal, yet focused discussions on current industry topics and trends over lunch.
Unique activities at once relaxing, enjoyable and productive
Networking opportunities take various unique forms, merging enjoyable and relaxing activities with an environment conducive to in-depth conversation. These gatherings allow attendees to wind down between sessions and one-on-one meetings, while still furthering discussions and being productive." title="Networking opportunities take various unique forms, merging enjoyable and relaxing activities with an environment conducive to in-depth conversation. These gatherings allow attendees to wind down between sessions and one-on-one meetings, while still furthering discussions and being productive.
7:00 am - 7:55 am
8:00 am - 8:10 am
8:10 am - 8:40 am
As more businesses undergo a digital transformation, and as those digital transformations become more ingrained into organizational culture, Digital becomes not something unique and different from the business, but a core component of every aspect of the business. As this shift occurs, IT itself faces the very real possibility of no longer being something unique from the business, but instead a component of every aspect of the business. In this world, what role then exists for the CIO? Two clear paths are presenting themselves " one leads to a focus on infrastructure and integration, to keeping the lights on for the digital innovators, while the other leads to information and innovation itself. Knowing what path to choose, how to choose it, and how to see it through will be one of the greatest challenges CIOs of this era will face.
8:45 am - 9:15 am
It's no secret " the integration of disparate systems, disparate applications, and disparate data stores has long been one of the biggest challenges faced by the IT department. Simply put, getting everything to talk to everything is no easy task. The rapid adoption of cloud delivered services has compounded this problem almost exponentially " if it was hard to integrate when you controlled the whole stack it has become nearly impossible when you control very little of it. To be efficient and effective IT departments need to adopt a new model of system, application, and data integration. Endless webs of one-off point-to-point integrations simply won't cut it anymore and a purposeful, structured approach is required.
9:20 am - 9:45 am
Today's modern CIO is embarking on a digital transformation journey exploring radical hybrid IT strategies and leveraging new technologies like Cloud, Social, Mobile and Big Data. However, with 'keeping the lights on' legacy IT components costing nearly 90% of a typical IT budget, how can IT make powerful advancements and lead business change?
Join this interactive session to learn how award-winning CIOs are successfully tipping the balance by liberating people, time and money from costly ongoing maintenance of their ERP systems including SAP and Oracle, to invest in strategic initiatives that create real-world competitive advantage.
9:50 am - 10:15 am
It is estimated that the conversion to digital banking has the potential for a significant impact, that the migration of front-end activity combined with the automation of servicing and fulfillment processes could result in as much as a 90% cost reduction. Banks however have been painfully slow to respond and no-one has yet to establish a strong digital capability that will lead to runaway market success for a variety of reasons, perhaps the biggest of which is simply lack of understanding of the potential, and the demand. The conversion to digital banking is inevitable however, and so those IT leaders that prepare their organization's for a future shift now will be setting not only their company, but themselves up for success.
We all know that ROI calculations, on the surface, are simple mathematical formulas: compare the cost of investment against the value of the return over a given and agreed upon period. But determining exactly what each side of the equation entails and totals is the challenging part, and nowhere moreso than in burgeoning areas such as IoT adoption where use cases are still not clearly understood, and technology costs are highly variable, and all the components related to cost may not yet be quantifiable. The benefits are there, as a number of enterprises are discovering with early pilot programs, but CIOs must enter this area with their eyes wide open to ensure that early IoT implementations have the ROI necessary to keep more complex projects moving forward.
10:20 am - 10:30 am
10:35 am - 11:00 am
Maintaining a consistent client experience is key to ensuring a consistent client relationship, which in turn leads to greater client retention and spend. Maintaining that consistent experience is complicated by the fact that clients now interact with all providers, not just financial services ones, through a variety of channels that can number into the dozens. It is essential to not have just consistency of look and feel across all channels, but consistency of experience, and indeed to allow individual experiences to occur sequentially across all channels.
The banking industry is one that rarely would be described as ?innovative?, with all players seemingly taking a ?what's good for one is good for all? approach where no-one particularly upsets the status quo in anything but small and incremental ways. If the latest evidence from the European market is anything to go by, however, the potential exists that a major shakeup could be in the offing as a host of so-called ?Challenger? banks are bursting onto the scene. Whether from upstart financial services organizations, of companies entrenched in non-related fields such as retail, new entrants are coming to market that having nothing invested in old school processes, not in the semi-competitive landscape that currently exists. Change is coming and Financial Services CIOs need to look to their own house to ensure the people, processes, and technologies are in place to respond to this new threat.
11:05 am - 11:30 am
11:35 am - 12:00 pm
Like death and taxes, IT outages are an inevitability whether as the result of power loss, telecommunications outage, or any one of a myriad other potential technical and non-technical issues. In this environment, the savvy CIO knows that what matters most is preparation " being ready for that next outage with an IT infrastructure that is both resilient and flexible and Disaster Recovery procedures that allow for efficient and effective recovery, balancing Recovery Time and Recovery Point objectives with appropriate cost. Disasters happen but with proper planning they don't have to be disastrous to your business.
Of the four disruptive technologies, Cloud and Big Data are the two most top of mind for CIOs, the former because it has the potential to enhance agility and productivity while enabling efficiencies and reducing costs and the latter because it derives insights that drive competitive advantage and increases revenues. As the two continue to grow in relevance and importance to enterprise IT, and indeed to the enterprise as whole, it is only natural that they begin to intersect with the cloud becoming the optimal platform for the delivery of Big Data capabilities, either in-house through the use of IaaS/PaaS or out-of-house through SaaS or Analytics as a Service. IT departments and the CIOs that lead them then need to look to their Big Data and Cloud strategies and determine how best to align them to leverage the advantages where the whole is greater than the sum of the parts.
12:05 pm - 12:30 pm
Banks have historically owned and operated all of the various functions related to the delivery of their services and have used these proprietary operations as business differentiators. Increased regulatory oversight has, however, forced standardization on many of these processes. While there have been benefits to the banks as a result (cost control being one of them), this standardization has created a world of service commoditization, not unlike what has been seen with cloud computing and related ?as a Service? type offerings. The creation of Banking as a Service-type offerings will open potential revenue streams but require that significant technology hurdles be overcome and those CIOs that get ahead of the curve will set their organizations up for success at the direct expense of their less innovative and capable peers.
Financial fraud is, unfortunately a huge business, with annual losses so massive that were Fraud a country, it would have the fifth highest global GDP. While enterprises in the financial services sector have always used analytical processes to detect and limit those losses, as technology moves forward the analytical capabilities that can be brought to bear increase in exponentially in capability and those on the leading edge are able to see, and stop, more fraud in less time. Just as Big Data capabilities are bringing significant business benefit to other aspects of the business, they can to fraud mitigation but several challenges need to be overcome for maximum efficiency. Only by addressing quality, volume, security, and integration challenges and by further ensuring the right staff with the right skills are in place can benefits actually be realized.
12:35 pm - 1:20 pm
1:25 pm - 1:50 pm
The accepted number for the amount of the IT budget that is tied up in operational spend, in paying to maintain technology that has already been purchased, is 80% leaving only 20% for the IT department to use to drive new projects. Because this level of funding is so low, as much as 70% of IT sponsored projects fail. Yet IT departments are being constantly pushed to be innovative, to find a way to embrace new technologies and leverage them to drive business change. How can you do that when your time, money, and effort goes to just keeping the lights on? Join us as we collectively explore this issue and examine some of the successful strategies that are being leveraged by top IT leaders.
As banks around the world, but particularly in North America, struggles to overcome the broken trust with consumers as a result of the 2008 financial crisis, increasingly they are finding that enhanced customer engagement is the lever they must actuate. The complication for the financial services sector however, is that while they are trying to engage more with their customers, those customers are becoming harder to engage as they move to online and mobile banking channels wherever possible. Though these channels offer convenience for the customer, and the potential of cost savings for the bank, they limit interaction. Fortunately for CIOs this makes their role ever more important because interactions, and therefore the opportunity to engage, is occurring ever more through digital channels. As a result, CIOs need to become go-to executives within their organization to facilitate these positive experiences.
1:55 pm - 2:20 pm
The Burdens and Constraints of the data center is among the greatest reasons why businesses are increasingly migrating to cloud. Moving to cloud, for many organizations, can bring complex challenges and concerns of cost. To address the challenges of cloud, tech companies are taking a step back to better understand the problems faced by large corporations to solve the most complex problems and provide new innovative solutions. By automating cloud operations companies can now ease difficulties within compliance of both private and public sector while simplifying lifecycle management of infrastructure service stacking allowing for faster innovation and company efficiencies.
2:25 pm - 2:50 pm
The digital economy is forcing enterprises to transform how they connect customers, partners, employees and operations. Today's market leaders credit their speed and business advantages to their digital platform. Equinix will discuss how an Interconnection Oriented Architecture (IOATM) with a step-by-step playbook can redefine the edge - which is where to localize delivery of cloud-supported services to your customers, employees and partners - and architect your digital platform.
2:55 pm - 3:20 pm
Over half a decade has passed since peak of the financial crisis and over four years since the passage of Dodd-Frank, the first piece of regulation that was part in place as a response. In the intervening time the only constant has been ongoing waves of regulation that show no signs of stopping any time soon. Financial institutions need to take care that they are not adopting a short-term, piecemeal, decentralized approach to these demands to ensure that they are best able to leverage economies of scale and the insights that come from an integrated approach. Consistent and mature regulatory response programs will allow banks to take a more structured, cohesive, and ultimately more effective approach to each individual regulatory requirement and the CIO will be instrumental in ensuring that those programs operate as effectively as possible.
Once upon a time applications ran directly on physical hardware. Then the boxes got bigger and more capable and multiple applications were run on the same hardware. There were some resource constraints, but things in general became more efficient. Time passed, things evolved and virtualization was introduced, allowing enterprises to run even more applications even more efficiently on the same hardware. And then the cloud came on the scene, extending the virtualization model to the point that it looked like something completely different, to the point that it became true utility computing. Cloud computing is not just virtualization on a bigger scale and as CIOs prepare their organizations to dive into private clouds at an increasing rate, it is very important to understand what they are and are not, and how they differ from their forbear computer models with which we are all familiar.
3:25 pm - 3:35 pm
3:40 pm - 4:05 pm
4:10 pm - 4:35 pm
While the combination of Social, Mobile, Analytics, and Cloud have been present and disrupting IT departments and enterprises as a whole for over two years now, in many ways organizations have still not fully embraced them, have still not fully leveraged them. These new platforms allow organizations radically new ways to go to market, allowing for broad scale deployment of systems of engagement that create dynamic relationships with clients and prospects. Finding the resources, wherewithal, and ability to fully commit to these technologies and the capabilities they create has proven to be a struggle for many, but a struggle that can be overcome by leveraging the right partners that bring the right skills and experiences to bear.
The hype around the cloud is pervasive and can be potentially overwhelming but numerous studies have shown that tangible benefits can be had, whether in cost savings, efficiency improvements, or flexibility enhancements. That said numerous impediments exist to not just realizing that value, but even considering adoption; regulatory issues, integration challenges, business process revamp, and a dozen other challenges can halt cloud projects in their tracks before they get off the ground. In this group discussion we'll explore those inhibitors, understanding which challenges prevent adoption and what can be done to overcome them.
4:40 pm - 5:20 pm
The role of the modern IT Executive is more complex than it has ever been before, not just because the technology landscape has become more complex, but also because increasingly IT execs have had to become a business-focused executive, not just a technologist. Long have we talked about the CIO and CISO getting a seat at the table but modern businesses are now demanding that their technology impresario join them and leverage his deep and rich technical acumen to allow the organization as a whole to better position itself for market-place success. To be successful, CxOs need to invest in themselves, in their personnel, and in the right technologies to allow them to position the IT department to proactively address business needs as an innovator and driver, rather than order-taker and enabler.
5:20 pm - 5:30 pm
5:30 pm - 7:00 pm